This study sought to determine the impact of mobile and internetbanking on performance of financial institutions in kenya where the survey was conducted on financial institutions in nairobi. Mobile banking refers to provision and availment of banking and. Jun 29, 2017 internet banking is not similar to mobile banking, which implies a wireless, internetbased facility provided by the banks to their customers, to operate their bank accounts, through handheld devices such as smartphones, tablets and so forth, with the help of a website or a mobile application. Determining the factors that motivate the customer to use mobile banking services. Mobile banking and its benefits zahra rahmani atusa tahvildari hamideh honarmand hoda yousefi marjan sadegh daghighi m. Pros and cons of mobile banking renju chandran research scholar, dept. The paper aim to examine the impact of mobile banking on service delivery in the nigerian commercial banks. Department of finance and accounting, school of business, university of nairobi, kenya. Aug 29, 20 purpose this study discusses the effects of diffusion and adopters of mobile banking services mbss, perceived risk, brand awareness, and brand image of mbs providers, on attitude toward using mbss, and on intention to use mbss. Pdf the effect of mobile banking application on customer. International journal of scientific and research publications, volume 3, issue 1, january 20 1 issn 22503153. Mobile financial services consumer financial protection bureau. With the rapid advances in technology and changing demographics and lifestyle of people, the traditional branch banking is giving way to electronic banking e banking and more recently mobile banking m banking.
Mobile banking can also be considered as the convergence of mobile technology and financial services 2. It was established that though customers have remained loyal to banks, the banks have not been able to grow their. It is the most leading part of the financial sector of the country as it is responsible for more than 70 % of the funds flowing through the financial sector in the country. Perceived risk, usage frequency of mobile banking services. A comparative analysis of public and private sector banks in india article pdf available june 2016 with 23,443 reads. Mobile banking a catalyst for improving bank performance 3 the demographics of mobile banking mobile banking is growing at a fast clip among u. It offers new opportunities for banks to provide added convenience to their existing customers in developed countries, and reach a large population of unbanked customers in emerging markets. Internet, electronic commerce, mobile banking, online banking, electronic banking, trust. Mobile information device profile adds libraries specific to mobile phones io record management system basic media playback system lcdui 2d drawing library typically used for sprite based 2d games optional packages sms control pim personal info management contact list control. November 2011 98 table 1 show the percentage of increase in mobile banking usage from 2010 to 2011 in selected countries.
Issues and security measures of mobile banking apps sameer hayikader, farah nurafiqah hanis binti abd hadi, jamaludin ibrahim sameer797. Journal of computer and communications, 2015, 3, 119. Therefore, the following research objectives were considered worthy of exploration. Banks have changed from paperbased banking solutions provider to the latest of the technologies like mobile banking. Ebanking has broken the barriers of branch banking.
Jun 26, 2019 mobile banking is the act of doing financial transactions on a mobile device cell phone, tablet, etc. Visit for more related articles at journal of internet banking and commerce. Factors affecting customers adoption of mobile banking. Etim winston salem state university abstract as the developed economies are poised to transition many smart mobile phone users. It further seeks to investigate if banks improve financial performance as well as. In the information technology it based era, mobile phone users consumers and business as well as social network are coming to realizing the value of mobile device and its utilization along with application in their daily business and. The term mobile banking or mbanking describes the banking services. In accordance with sample usage frequency in mbss, this study subgroups the sample population into several behavioral segments frequentinfrequent users to. An analysis of mobile banking acceptance by malaysian customers hanudin amin a ricardo baba mohd zulkifli muhammad universiti malaysia sabah abstract today, the advancement of mobile technologies has provided an opportunity for financial providers in introducing new financial innovations. Though many companies have taken initiatives to make it popular among the customers, there is still no sign of significant progress.
Mobile banking apps give you fast access to account information and typically use your mobile devices builtin functions to. Impact of mobile banking on financial performance of. An analysis of the perspectives of banks customers dr. Impact of mobile banking on traditional banking practices in zimbabwe mavhiki severino midlands state university, gweru, zimbabwe. This special issue of the international journal of bank marketing focuses on mobile banking, which has recently received a dramatic increase in attention among practitioners and academics alike. From 2005 to 2010, mobile banking usage increased at nearly a 100% compounded annual growth ratei, with most of that growth occurring after 2007, the year that apple inc. Impact of ebanking on traditional banking services shilpan vyas school of computer science and information technology, singhania university, pacheri bari, jhunjhunu 333515 rajasthan, india. Mobile banking a catalyst for improving bank performance.
September 2012 294 factors affecting adoption of electronic banking. The security risk of cyberattacks is generally low, experts say, but consumer behavior on cellphones often is the weak link. Rahmath safeena, hema date, abdullah kammani, and nisar hundewale. The effect of mobile banking application on customer interaction in. Mobile banking is defined as an interaction in which a customer is connected to a bank via a mobile device such as cell phone, smartphone or personal digital assistant pda 1. International journal of banking, accounting and finance.
Research in business and economics journal volume 9 august, 2014 mobile banking and mobile money, page 1 mobile banking and mobile money adoption for financial inclusion alice s. Abstract internet banking is changing the banking industry, having the major effects on banking relationships. The mobile banking and payment revolution by sunil gupta mobile technology is revolutionizing the global banking and payment industry. Mobile banking is a new way of banking, as it makes it easier for. With the rapid advances in technology and changing demographics and lifestyle of people, the traditional branch banking is giving way to electronic banking ebanking and. Dec 30, 2015 visit for more related articles at journal of internet banking and commerce. Student of business management, islamic azad university, rasht, iran abstract mobile banking is one of the areas mobile commerce that has extensive communications with other areas of mobile commerce.
Accessibility defines how these channels make a meaningful experience to the customers in terms of access to their funds, access to banking facilities and services and feedback. The scope of offered services may include facilities to. Determinants of mobile banking adoption in the ghanaian. The overall objective of the study was to determine factors affecting adoption of mobile banking technology in kenya. A conceptual framework the objective of this paper is to present a framework to study the behavioral intention of customers to use mobile banking service in bangladesh. As consumers are increasingly moving online and becoming ever more mobile, digitalization is forcing banks to undergo the most extensive transformation in their history. Mobile banking, online banking, customer perception, extended tam. He has published widely in leading ecommerce journals such as the international journal of electronic commerce, the journal of electronic commerce research. Pdf the impact of mobile banking on customer satisfaction. An analysis of the perspectives of banks customers. Us impact of mobile banking on financial performance of of unguka microfinance bank ltd, rwanda. Mobile banking apps give you fast access to account information and typically use your mobile devices builtin functions to provide a better banking experience. Pdf strongbanks have changed from paperbased banking solutions.
Mobile banking in india was expected to have an annual growth rate of 43% between 2012 and 2016 7 mainly due to the rapidly growing number. Pdf a study on mobile banking and its impact on customer. As consumers are increasingly moving online and becoming ever more mobile, digitalization is forcing banks to undergo the most. In accordance with sample usage frequency in mbss, this study subgroups the sample population into several behavioral segments frequentinfrequent users t. A study on mobile banking and its impact on customers banking transactions. Consumers are less satisfied with their wealth management mobile apps than they are with retail banking or credit card apps, but when wealth firms provide an outstanding mobile experience, clients are more likely to sign up for additional products and services, according to a. Pdf a study on how mobile banking has affected the banking.
You can read all of these fulltext articles free of charge click. In most instances the mobile banking vendor has been the pioneer in shaping industry adoption. Pdf impact of electronic banking on customer satisfaction. International journal of business and social science vol. To offer the best featurepacked online banking mobile applications that. Ab stract mobile banking refers to provision of banking services through mobile devices such as mobile phone or tablet. Based on the failure of the mpesa in south africa, this article also attempted to determine why mobile money service systems are difficult to apply transnationally.
International journal of computer theory and engineering, vol. International journal of scientific and research publications, volume 4, issue 10, october 2014. Difference between mobile banking and internet banking with. Ebanking services features, challenges and benefits 53 allows the customer to perform financial transactions from hisher home computer via a modem. Today, management of financial crime risk is now a fundamental part of banking. This activity can be as simple as a bank sending fraud or usage activity to a clients.
Impact of mobile banking on service delivery in the. Impact of mobile banking on service delivery in the nigerian. For a long time, aml, cybersecurity and fraud prevention were seen as havetodos and cost centers, says juan c. Mobile banking can also be considered as the convergence of mobile technology and.
Moreover, the extant literature appears limited by its narrow focus on sms banking in developing countries. Alberts college, ernakulam, kerala abstract mobile banking refers to provision of banking and financial services with the help of mobile telecommunication devices. To establish the relationship between perceived usefulness pu and adoption of mobile banking technology in. The concept and scope of ebanking is still in the transitional stage. September 2012 296 the definition of electronic banking varies among researchers, because electronic banking refers to several types. Model kombinasi technology acceptance model tam dan theory of planned behavior tpb yudhi w. Technology is a driving force in the global age and is taking over in every way mobile and internet banking is just a few examples of the ever developing technology advancements. Alsmadi college of economics and administrative sciences. International journal of managing information technology ijmit vol.
Hence, there is a possibility that mobile banking remains unknown to and under utilized by bank customers. The delivery of a mobile banking service to a consumer involves the participation of four primary players. Analysis and modeling of the determinants of mobile banking. This study explores the issues in mobile banking perceived critical for adoption by both mobile banking. Determining the factors that impede the customer from using mobile banking services. The mobile banking platform provides simple uncomplicated banking, value for money. It is a natural evolution of internet banking and a better digital. E banking has broken the barriers of branch banking.
International journal of economics, commerce and management, united kingdom. A bank, mobile network operator mno, a mobile banking technology vendor, and the consumer. Issues and security measures of mobile banking apps. Rapid development of information technology has made banking tasks more efficient and cheaper.
By using secure logon information, you can typically check your balance, transfer money, find the closest bank or atm, and pay bills from your mobile device. Based on the failure of the mpesa in south africa, this article also attempted to determine why mobile money service systems are difficult to apply. Factors affecting jordanian consumers adoption of mobile. Mobile financial services consumer financial protection. Mobile banking services as adoption and challenges. There is a need, therefore, to understand the extent of acceptance of mobile banking by customers and to examine the factors affecting intentions to use it for financial transactions. Pros and cons of mobile banking international journal of. Article pdf available in international journal of interactive mobile.
Further, the international journal of mobile communications published the most articles seven articles, or %, followed by the international journal of bank marketing four, or 7%, computers in human behavior three, or 6%, the journal of internet banking and commerce three, or 6%, and then others combined 37, or 69%. This paper explores the effect of mobile banking on the banking industry. In the uk, mobile banking is considered to be one of the most valueadded and important mobile services available. Telecommunications companies worldwide are developing 3g mobile phones and applications. International journal of scientific and research publications, volume 6, issue 1, january 2016 36 issn 2250 3153. An evolving landscape 1 for purposes of this article, mobile payments do not include payments made using financial institutionsponsored online bill payment services. The concept and scope of e banking is still in the transitional stage. This study was guided by the following specific objectives. Abstract internet banking is changing the banking industry, having the. This study makes several recommendations for continued research in the area of mobile banking. This study discusses the effects of diffusion and adopters of mobile banking services mbss, perceived risk, brand awareness, and brand image of mbs providers, on attitude toward using mbss, and on intention to use mbss. Objective of the study the main objective of the study is to examine the determinants of mobile banking adoption as a communication.
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